Return Policy
Refund Policy –Mei & Kim Singapore
By purchasing from our website, you agree to the terms and conditions of this refund policy. Please be sure to review it before placing your order.
Regarding return items
Non-returnable items:
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Sale items (unless they are damaged or defective upon arrival)
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Electronic machines
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Underwear, socks, shapewear, lingerie, and other items that cannot be returned for hygiene reasons
Return acceptance period:
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Please submit your return request within 14 days of receiving your order .
How to request a return
If you wish to return an item, please send the following information to support@meikim-singapore.com
Please contact us by email at:
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Order number
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A description of the reason for the return and the problem
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Photos (if applicable, such as damaged sale items)
We will contact you within 2-3 business days with details on how to proceed with your return.
Cancellation of orders
As our store uses an automated shipping system, we cannot accept cancellations after an order has been placed . Please carefully check the information you have entered before placing your order.
Shipping fees for returns
**AkeonTokyo.jp will not cover the shipping costs for returns. **Shipping costs for returns are the responsibility of the customer.
Return Label Requirements
Please ensure that any returned items include a return label , as items returned without a return label may not be eligible for a refund.
Sale conditions
As a general rule, sale items cannot be returned . However, if the item is damaged or defective upon arrival, you can return it. In that case, please contact us with a photo as proof.
Refund process
Once we receive and inspect the returned item, we will contact you by email to let you know whether your refund is approved. If your refund is approved, we will refund the amount to your original payment method within 7 business days .
Damaged or incorrectly delivered items
If you receive a damaged item or an item that is different from what you ordered, please contact us by email at support@keikoyui-fukuoka.jp within 14 days of receiving the item. Please send us details and photos and we will respond promptly.
Contact Information
If you have any questions regarding our refund policy, please feel free to contact us at support@meikim-singapore.com
Thank you for using Meikim-singapore.com